Your
privacy is very important to Sure Link ("SURELINK"). We want to
make your experience using our services
and on the Internet as enjoyable and rewarding
as possible, and we want you to use the
Internet's vast array of information, tools,
and opportunities with complete confidence.
We have created this Privacy Policy to
demonstrate our firm commitment to privacy
and security. This Privacy Policy describes
how SURELINK collects information from all
end users of SURELINK's Internet services
(the "Services") - those who access
some of our Services but do not have accounts
("Visitors") as well as those
who pay a service fee to subscribe to the
Service ("Customers") - what we
do with the information we collect, and
the choices Visitors and Customers have
concerning the collection and use of such
information. SURELINK requests that you
read this Privacy Policy carefully.
- Introduction. SURELINK collects information in different
ways from Visitors and Customers who access
the various parts of our Services and
the network of Web sites accessible through
our Services. We use this information
primarily to provide a customized experience
as you use our Services and, generally,
do not share this information with third
parties. However, we may disclose personal
information collected if we have received
your permission beforehand or in very
special circumstances, such as when we
believe that such disclosure is required
by law or other special cases described
below.
- Registration. Customers are asked to provide certain
personal information when they sign up
for our Services including name, address,
telephone number, billing information
(such as a credit card number), and the
type of personal computer being used to
access the Services. The personal information
collected from Customers during the registration
process is used to manage each Member's
account (such as for billing purposes).
This information is not shared with third
parties, unless specifically stated otherwise
or in special circumstances. However,
in instances where SURELINK and a partner
jointly promote the Services, SURELINK
may provide the partner certain personal
information, such as the name, address,
and username of persons who subscribed
to the Services as a result of the joint
promotion for the sole purpose of allowing
us and the partner to assess the results
of the promotion. In this instance, personal
information may not be used by the partner
for any other purpose. SURELINK may also
generate non-identifying and aggregate
profiles from personal information Customers
provide during registration (such as the
total number, but not the names, of Customers).
As explained in more detail below, we
may use this aggregated and non-identifying
information to sell advertisements that
appear on the Services.
- Domain
Registration. Domain name registration
information legally has to be available
to the public. Since domain name registration
information is available to the public,
anyone can access it through "WHOIS"
searches. The WHOIS database is a publicly
accessible database that lists the domain
name and contact information of each registrant.
The domain name registration you provide
is hosted by us to the public. At times
our customers may have been included within
searches of the WHOIS database. However,
the SPAM they receive does not in any
way come from SURELINK.
- SURELINK
Partners and Sponsors. Some SURELINK
products and services are offered to Visitors
and Customers in conjunction with a non-affiliated
partner. To provide Visitors and Customers
some of these products and services, the
partner may need to collect and maintain
personal information. In these instances,
we will provide such data collected or
transferred to our Partners and Sponsors
(e.g., domain registration). Additionally,
many SURELINK Customers have co-branded
pages that are co-sponsored by non-affiliated
partners. SURELINK will share non-identifying
and aggregate information (except as described
above), but not personal information,
with such partners in order to administer
the co-branded products or services offered.
- Online
Shopping. At some Web sites,
you can purchase products and services
or register to receive materials, such
as a catalog or new product and service
updates. In many cases, you may be asked
to provide contact information, such as
your name, address, email address, phone
number, and credit/debit card information.
If you complete an order for someone else,
such as an online gift order sent directly
to a recipient, you may be asked to provide
information about the recipient, such
as the recipient's name, address, and
phone number. SURELINK has no control
over the third parties' use of any personal
information you provide when placing such
an order. Please exercise care when doing
so. If you order products directly from
SURELINK, we will use the personal information
you provide only to process that order.
We do not share this information with
outside parties except to the extent necessary
to complete that order.
- Online
Advertisements. SURELINK displays
our online advertisements. We share aggregated
and non-identifying information about
our Visitors and Customers collected through
the registration process as well as through
online surveys and promotions with these
advertisers. Additionally, in some instances,
we use this aggregated and non-identifying
information to deliver tailored advertisements.
For instance, an advertiser tells us the
audience they want to reach (for example,
males between 25 and 55 years of age)
and provides us an advertisement tailored
to the audience. Based upon the aggregated
and non-identifying information we have
collected, we may then display the advertisement
to the intended audience. SURELINK does
not share personal information about its
Visitors or Customers with these advertisers.
- Responses
to Email Inquiries. When Visitors
or Customers send email inquiries to SURELINK,
the return email address is used to answer
the email inquiry we receive. SURELINK
does not use the return email address
for any other purpose and does not share
the return email address with any third
party.
- Voluntary
Customer Surveys. We may periodically
conduct both business and individual customer
surveys. We encourage our customers to
participate in these surveys because they
provide us with important information
that helps us to improve the types of
services we offer and how we provide them
to you. Your personal information and
responses will remain strictly confidential,
even if the survey is conducted by a third
party. Participation in our customer surveys
is voluntary. We take the information
we receive from individuals responding
to our Customer Surveys and combine (or
aggregate) it with the responses of other
SURELINK customers to create broader,
generic responses to the survey questions
(such as gender, age, residence, hobbies,
education, employment, industry sector,
or other demographic information). We
then use the aggregated information to
improve the quality of our services to
you, and to develop new services and products.
This aggregated, non-personally identifying
information may be shared with third parties.
- Special Cases. It is SURELINK's policy not to use or
share the personal information about Visitors
of Customers in ways unrelated to the
ones described above without also providing
you an opportunity to opt out or otherwise
prohibit such unrelated uses. However,
SURELINK may disclose personal information
about Visitors or Customers, or information
regarding your use of the Services or
Web sites accessible through our Services,
for any reason if, in our sole discretion,
we believe that it is reasonable to do
so, including: to satisfy laws, such as
the Electronic Communications Privacy
Act, regulations, or governmental or legal
requests for such information; to disclose
information that is necessary to identify,
contact, or bring legal action against
someone who may be violating our Acceptable
Use Policy or other user policies; to
operate the Services properly; or to protect
SURELINK and our Customers.
- "Cookies"
and How SURELINK Uses Them. A
"cookie" is a small data file
that can be placed on your hard drive
when you visit certain Web sites. SURELINK
may use cookies to collect, store, and
sometimes track information for statistical
purposes to improve the products and services
we provide and to manage our telecommunications
networks. If you are a Member and have
created your own Personal Start Page,
we will use a cookie to save your settings
and to provide customizable and personalized
services. These cookies do not enable
third parties to access any of your customer
information. Additionally, be aware that
if you visit non-SURELINK Web sites where
you are prompted to log in or that are
customizable, you may be required to accept
cookies. Advertisers and partners may
also use their own cookies. We do not
control use of these cookies and expressly
disclaim responsibility for information
collected through them.
- Statistics. We use information gathered about
you from our site statistics (for example
your IP address) to help diagnose problems
with our server, and to administer our
Web site. We also gather broad demographic
information from this data to help us
improve our site and make your browsing
and purchasing experience more enjoyable.
This is not linked to any personally identifiable
information, except as necessary to prevent
fraud or abuse on our system.
- SURELINK's
Commitment to Children's Privacy. Protecting children's privacy is especially
important to us. It is our policy to comply
with the Children's Online Privacy Protection
Act of 1998 and all other applicable laws.
While we make every effort to ensure that
these Web sites are fun and age-appropriate
for our younger audience, we believe that
there is no substitute for proper parental
supervision. SURELINK recommends that
children ask a parent for permission before
sending personal information to SURELINK,
or to anyone else online.
- Public Forums. Please remember that any information you
may disclose in our Member Directory,
or other public areas of our Web sites
or the Internet, becomes public information.
You should exercise caution when deciding
to disclose personal information in these
public areas.
- SURELINK's
Commitment to Data Security. Services and Web sites we sponsor have
security measures in place to protect
the loss, misuse, and alteration of the
information under our control. While we
make every effort to ensure the integrity
and security of our network and systems,
we cannot guarantee that our security
measures will prevent third-party "hackers"
from illegally obtaining this information.
- How
to Access or Modify Your Information. SURELINK offers Customers the
opportunity to access or modify information
provided during registration. To access
or modify such information contact us at 1-877-801-0992.
- Where
to Direct Questions About SURELINK's Privacy
Policy. If you have any questions
about this Privacy Policy or the practices
described herein, you may contact us at 1-877-801-0992.
- Exceptions. As stated previously in this policy, we
will never give out your information without
your permission. The only exceptions to
this are, when we are required by law,
in the good-faith belief that such action
is necessary in order to conform to the
law, or we must comply with a legal process
served on our web site. We may also need
to give out your information if one of
our partners requires it, but these situations
are rare and we will always ask for your
explicit permission first.
- Revisions to This Policy. SURELINK reserves the right to revise,
amend, or modify this policy, our Internet
Service Agreement and our other policies
and agreements at any time and in any
manner. Notice of any revision, amendment,
or modification will be posted in accordance
with the Internet Service Agreement.
Revised: August
2006
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